I’m trying to access spam.ucsd.edu using the VPN but it’s telling me my credentials are invalid. I’m positive my username and password are correct (same username and password for SSO) but it’s still denying me. If I reset my password, can I just change it to the same password? I don’t want to change my password I’ve had for all these years already.
I assume the password error is occurring on spam.ucsd.edu, not the VPN, correct? I tested accessing spam.ucsd.edu while connected to the VPN using both of my AD accounts and had the same issue you were having, so I think something is acting up. I will take a look into why this is, but as a workaround for now you should be able to view your Spam Quarantine by searching for “proofpoint” in your inbox, finding the most recent email, and clicking “Manage My Account”. This should even work not on the VPN. Apologies for the inconvenience!
Anymore you can NOT reset to the same or any recently used password. Chegg incident meant that had to be stopped. The lone exception is if you’re brand new you should be able to set your initial email/Canvas password to the one you started with on triton checklist. But…if your AD password (email, Canvas etc.) works in those places then it really should work on spam.ucsd.edu, so as noted, sething else might be going on.
Thanks for the quick help, that workaround worked!
Perfect! I’ll update once I hear back from the Messaging team with further details. As for the AD password reset question, it depends on a few factors but for students I believe it will let you reuse certain passwords, depending on its strength, however I am not certain on this.