I mostly view videos on YouTube without being signed into an account, I prefer it as it allows me to build my own algorithm for each session. About 2 weeks ago I started running into this issue where when attempting to watch videos I’d get a ‘Sign-in to confirm you’re not a bot’ message(see below), but when I disable the VPN the videos load no problem even with me not signed in. I’ve tried looking information up but cannot find anything about this specifically, and troubleshooting steps for when entire sites are blocked doesn’t seem to make a difference. Could anyone help me figure this out?
Hey there, thanks for reaching out. The issue you’re experiencing with YouTube asking you to sign in when using a VPN is likely due to the shared IP addresses Surfshark uses. When multiple users access YouTube from the same IP, it can trigger security measures like CAPTCHA or sign-in prompts.
Here are a few steps you can try:
Connect to a different Surfshark server.
Disconnect and reconnect to get a new IP address.
Consider using a Dedicated IP from Surfshark, which is unique to you.
If these steps don’t help, please contact our support team at [email protected].
I can’t use the internet reliably period. I am located in a major city as well. It’s appalling how bad it has gotten for me in the past couple of months.
Previously Ive tried Proton and canceled them for the exact same reason. I cant bother to enter captcha and/or keep switching servers all the time. With Proton, server 1 works with sites “A,B,C,D” while server 2 works with sites “E,D,F,G”. So when I need to access both - I need to keep switching servers. Obviously, I have no interest in it.
So how much of an issue is it with Surfshark?
How is your 30 days money back policy? I consider to subscribe, cancel it straight away and use it for remaining 30 days. If Im happy - sign up for 2 years plan. Can I do it this way? Or perhaps you can just give me access for 30 days without me leaving my CC details?
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