I was a T-Mobile customer for over a decade when I realized Google Fi was cheaper and offered unlimited wifi. I had my Google Pixel 7 Pro while with T-Mobile for a few months and had no internet connection or battery issues whatsoever.
As soon as I switched to Google Fi, however, terrible.
I live in the middle of Chicago - not downtown with a ton of tall buildings, not in the more rural-like outskirts of the city, but near the busy city center. Yet I’m constantly having to wait for content to load because I’m constantly losing internet connection. It’s gotten to the point where I’m considering switching to another company.
All that above, plus my battery drains significantly quicker because it’s always looking for signals, requiring me for the first time since getting the phone to charge it 1-2x a day or else it would surely be dead before nightfall despite non-heavy use (the most I do is use maps and Pandora less than 30 min at a time once a day).
Is this just how the service is with their current flagship phone? Is there something wrong with my phone?
The P7P doesn’t have the best modem. Though I didn’t have any issues with t-mobile, and literally just switched back to Fi yesterday. Getting the same speed (500mbps+ on 5G SA) in northern chicago.
Sorry to hear about these service issues, it looks like the community has given a few recommendations that will hopefully help you out! If not, please start a case via phone, email or chat, here. Our agents will be more than happy to take a look at your account and do some troubleshooting.
Not trying to dispute you at all. But just for anecdotal purposes, I’ve lived in Logan Square/Bucktown for the last 6 years and have had Fi the whole time. I’ve never had a problem with it. I also have a Pixel 7 Pro, along with a Z Fold 3 and a Surface Duo that were both issued to me for work to test. All three work well for me.
Okay, been about 3 days since turning LTE on and confirming there are no issues with the battery itself.
Tl;Dr: Are you or anyone else able to confirm whether a 25% “Mobile network” drain is normal for a P7P on Fi?
Details:
Battery drain is still bad. I just looked up which system apps and other apps are taking up the most battery power, and in order from most to least:
All other system and optional apps were less than 5% of battery drain each. I was at home about 98% of the time since taking my phone off the charger and have my phone connected to WiFi there.
Phone came off the charger at 100% at 6:30am and it’s about 4:30pm now (10 hours without any charge). Battery app reports that there’s just under 5 hours left worth of battery, meaning it would be dead by about 9:30pm. This seems to be the norm ever since switching to Fi given I have to recharge my phone midday.
agree i tested T-Mobile using their application it had a much better signal, same exact place and phone… once my Fi 2yr contract is up headed to T-Mobile
I have been having the same issues for 4 months, Customer support has repeatedly put me through the time wasting holding-pattern of their offshore customer service only to have the case escalated after about an hour or troubleshooting) to tech support that is supposed to email and never does. Have been with them for almost 7 years but finally gave up hope of them fixing it and moved to Metro. More or less the same pricing and consistent data connection.
TL;DR - I would (and did) definitely switch. Fi has gotten progressively worse over the past year and the customer service is among the worst I’ve experienced. Npt worth what little savings you may experience for coverage that often doesn’t connect when you need it. Trash service. Trash product.
An absolutely miserable hellscape designed exclusively to frustrate you until you give up. Should be a case study for companies not having to deliver on what you are paying for which is so very late-stage capitalism behavior
