I had this working fine while I was overseas in Asia earlier this year. I have an ongoing Ultra Mobile account and have been paying 2 cents per text sent and received while overseas.
I went back to the states for a couple of months and now I’m back in Asia. I can send texts (USA number to USA number, while overseas) just fine but I haven’t been receiving any. Been playing around with settings, turning airplane mode on and off, restarting my phone, everything I can think of.
I tried to log on to my Ultra Mobile account so I could speak to a CSR but I can’t log in there. It’s either giving me an error message while trying to log in, or telling me that my phone number or password is incorrect, which it’s not. I also can’t have Ultra Mobile text me a login link for the reasons already stated.
I also can’t call the customer support number. I tried calling another American phone number, and it worked just fine. When I call 888-777-0446, it always tells me “the number you have dialed is incorrect”.
Try going on a VPN to US server for all these issues - receiving texts and logging in. Also (while on VPN) set APN according to FAQ thread , disable WiFi calling in phone settings then reenable it.
Hi Lee355, I’m so sorry you had this experience with roaming. I’m glad to hear from another comment that the service is now working. I just want to make sure you have the best experience. If you need any further assistance with service abroad, please feel free to message me. I’ll be more than happy to help.
Thanks for the reply. I tried all of that and no dice unfortunately. With the APN, I tried adding a new one according to the instructions and after tapping “Save”, it just went back to the default list without actually saving anything. Tried it 3 times.
Some more details here btw: My outgoing texts are arriving without issue. I can also send and receive phone calls. It’s only incoming texts that never arrive. Just now I tried changing the preferred network type of my Ultra Mobile SIM from 5G to LTE to 3G to 2G, and still no dice.