Hi everyone, I’m close to the renewal date. In the app I can see the yearly price as stated in the original offer I took 2 years ago. If now I buy a new subscription with a new offer I have access to, will I get a discounted price again or will the renewal fail and I’ll be forced to pay a full year?
Just to add a bit of background, I never had critical issues with the VPN service, so I would renew happily. But if I have to pay full price, I’d look around for other offers, as price is one of the bigger plus.
Please keep in mind that if your questions is related to technical issues, we recommend using official channel for more efficient and faster troubleshooting - Surfshark customer support first. You’ll find both e-mail and live chat there. It’s 24/7, so enjoy!
Additionally, please make sure to include as much information as possible, so our agents could troubleshoot more precisely. Thank you!
I was still way off my renewal date, by a few months. But there was a good Black Friday offer and I renewed at that discounted price. My subscription got extended by the duration I had just renewed for so I didn’t lose out on any time I had already paid for.
Basically, you don’t have to pay the full renewal price. You can use the offers that you have available to you. I would recommend doing it sooner rather than waiting until the end date in case you automatically get charged a price you’re not happy with or your service gets interrupted.