In April 2017 I bought from their partner (XDA) a lifetime subscription for 81 USD. It worked in a 5 year-scheme, requiring renewal every 5 years. So ding ding ding, my first renewal just came up the day before yesterday. And so I wrote to them asking for the renewal of my product
And guess what they told me? Instead of honoring my product they want to deter me to a secondary product , that I did not buy. In other words: they literally scammed me.
Be warned about PureVPN do NOT trust them.
I don’t know what to do… I feel totally powerless in this situation :-/ But at least I need to spread the word.
UPDATE 4: After refusing their “hush” offer , I tell them that not only I won’t drop the issue but that I will redouble my efforts and spread the word. After this, they FINALLY come thru and grant me what I bought
Hey u/serlex00, Miguel, I am sorry for the trouble that you have been facing with your lifetime issue. But please understand that your agreement for the lifetime subscription is with StackSocial (meanwhile PureVPN is just the service facilitator).
We are more than happy to nudge StackSocial from our end on your behalf, however, we do not control the lifetime subscription nor its policies. If you can share your email address with me in chat, I’d be more than happy to escalate this with StackSocial but please understand that the terms & policy-maker of this subscription is StackSocial.
Being in the same situation, My response to PureVPN:
The current answer from Stack is as follows:
“I’ve received approval to extend to you a one-time offer for a two (2) year extension of PureVPN - at no additional cost to you.”
At first they offered KeepSolid VPN Unlimited as a replacement and an inconvenience credit of $20 credit to my account.
Where Stackcommerce does not keep up to the contract, there is no way PureVPN did not know unlimited licenses were being sold and agreed directly or indirectly, by letting it happen. As an end user I should not be in the situation between both companies.
The difficulties in communicating and agreements with PureVPN and Stackcommerce about a simple user agreement made me realize both companies are unreliable.
If your support and licenses are unreliable, there is no reason to trust the security of the product portfolio.
I ran into the same problem with Pure VPN. I didn’t pursue it as doggedly as you. I gave up and signed up with different VPN provider after I was scammed by Pure VPN. I wish some lawyer had started a class action against them.
I am going through the same issue. First they offered me a lifetime with KeepSolid VPN Unlimited. Which I know nothing of their logging or reputation. Then they offered that plus 20.00 credit on stacksocial. Their final offer was a 2 year sub to PureVPN if I let them be done with me. They say it’s PureVPN, PureVPN says it’s on them. Either way I did pay for lifetime sub with PureVPN and someone needs to set this right. Is KeepSolid VPN Unlimited even a decent VPN?
I have updated my post. With my last communication, they have finally offered to perform their part of the contract.
Nevertheless, I’m keeping their last email safely guarded. As you can imagine my trust in PureVPN is at a historical low and I have no real guarantees I won’t be going thru the exact same ordeal in 5 years’ time
I paid a little more for that, and find myself in a very similar situation. u/PureVPNcom please assist in remedying this wrong. receipt from androidArea.com
I’m having the same issue, only they tnwdeals/stackcommerce have not responded to my multiple emails requesting the renewal after 5year, still waiting for a reply for over a month and it’s just expired last week. Very disappointed they won’t even entertain my email request
I’m stuck at the “a one-time offer for a two (2) year extension” and shut up stage.
Stackcommerce also gave me the KeepSolid VPN Unlimited offer. (valued at $39.99)
Keepsolid is based in New York (US jurisdiction, Five Eyes intelligence alliance) and this does not make me feel comfortable.
I think the real problem is with Stackcommerce/Stacksocial and NOT Pure VPN.
They are responsible for the terms and conditions
Am also going through the same issue and they won’t honor the lifetime subscription they sold me. Instead they want to offer me keepsolid vpn which I do not want.
PureVPN benefitted and grew exponentially because of the lifetime sale on various platforms.
I purchased through Stacksocial which I consider the Groupon of software and online services.
If a restaurant told me they wouldn’t honor a gift card that I purchased on Groupon, they would have to prove to me that they did not authorize the terms of the gift card purchase from the very beginning to convince me that the burden of liability didn’t rest solely on Groupon.
It should be PureVPN’s burden to work with Stacksocial to address the discrepancy with what they both agreed to sell, and thus benefitted from.
Instead, PureVPN is pulling a unilateral maneuver that adversely affects both retailers’ reputations. Albeit, Stacksocial is doing a great job of trying to provide an alternative service at no extra charge.
In the future, when I am being baited by the term ‘lifetime’, I will no longer just be wary of the quality of service, but I will be on the lookout for the unexpected termination of service. Lifetime should mean by the end of theirs or mine.
IF you were a proper company you’d be offering all subscribers a special code yourselves. Its not like it costs you anything. You got our investment in $$$ when you were starting out.
Their new tactics is Shitification 101: They are making tiered system where the base PureVPN gets worse, so even if you’re a lifetime subscriber, you have to get (paid) add-ons or upgrades.
I wouldn’t be surprised if they made the product I bougth free, eventually.
check my latest updated. They came thru before posting it on twitter so I’ve decided to refrain from doing so. Still my fight can serve you to win yours!
