I’ve been using Surfshark for years now and this is a new experience for me. Whenever I try and access some of these big, well used sites, I get the message " www.bbc.co.uk unexpectedly closed the connection."
Weirdly - When I close my VPN connection, connect to the site and then turn it back on, I can browse fine.
Is this because surfshark is becoming too big and too many users are using the same IP ?
Or something entirely different ?
Hey, some websites can indeed block VPNs and I’d suggest taking a look at this guide:
https://support.surfshark.com/hc/en-us/articles/360021935660-Why-am-I-unable-to-access-some-websites-while-connected-to-Surfshark
If this issue persists, I’d recommend getting in touch with our support team at [email protected] or via live chat on our website for more information and steps.
Changing protocol from that article worked for me. Thanks.
Cheers pal, much appreciated. If nothing else - I just wanted a sanity check !
I have been trying to fix this issue for a week now and I finally came across this. Changing the connection protocol worked for me!
I’m happy to hear that!