My tunnelbear keeps disconnecting, what's up with that?

I’m using it on android and usually don’t stream on my phone. The app is up to date and I’ve selected wireguard to see if it would be better than auto selected VPN protocols. Any tips?

What are you doing when this occurs? Actively browsing online and you find yourself getting disconnected? Or do you find that the disconnection occurs when waking the device from sleep?

Can you also check your Android device to see if you have privateDNS enabled? It’s not available for every Android OS, but if you have it enabled it could interfere with some VPN connections.

Auto by default just means that the TunnelBear team will choose the best protocol for your connection. In most cases it should be WireGuard. Could you test OpenVPN however and see if the disconnections still occur?

Hi, thank you. It disconnects overnight mostly, I don’t think I have private DNS enabled

It may be an issue with the vpn protocol. Could you manually switch your protocol to OpenVPN and see if the issues persist?

If so, please email [email protected]. They can take a look at your account and explain how to submit a bug report for further troubleshooting.

Thanks :folded_hands:t3: happy New year mate