Checking in to see if anyone else has noticed a pretty rapid decline in speeds. I realize the more people sign up and use the service, more traffic, etc, just trying to get a feel of what others are experiencing.
When I first started using SurfShark VPN, the speeds were phenomenal. I just used DSL Reports with and without VPN, hooked up directly to ethernet, 1 Gbps Fios, Chrome, VPN set to fastest server:
With VPN, Up 50 mbps, down 50 mbps
Without VPN, Up 949 mbps, down 811 mbps (!)
Anybody have any tricks, pointers, advice, suggestions, etc, or it is what it is?
Thanks!
I can’t say about my personal opinion of speeds but I would say to check to make sure you are using wireguard. For me for some reason, it stopped using wireguard unless I specifically selected it. Also, change servers a few times. Other than that contact their support. They, of course, will have you change protocols and servers but then maybe once you say you have done that they can help you more. Also, IME using Win10, I had to go to Control Panel\Network and Internet\Network Connections select the surfshark network interface and go to properties, and unselect everything other than IPV4.
The Boston server I primarily use dropped to 4mbps today. I reached out on the chat and they told me to reinstall Surfshark. Unfortunately it’s happening on every device. I switched to Tampa and I was getting over 150mbps on both download and upload. Sent them the screenshot of the two Speedtest and they told me to restart the connection. Their support is awful!
I was talking to the help team about this exact issue. I’m getting around 50mb with VPN and 220mb without. I changed various settings but none of them even got me to 50% of the speed I should be getting and I’m thinking about cancelling now.
check to make sure you are using wireguard
This made an enormous difference for me - also had to manually select and restart.
Speeds went from 2MiB → 20MiB.